General and Finance Questions
Do you support 911/e911
We use e911 (Enhanced 911) and are 100% compliant with FCC and CRTC and cover 100% of USA/Canada.
Is there a volume commitment?
No. There's no volume commitment and you can spend your credits at the pace you want. Your balance never expires.
What payment types are accepted?
We accept PayPal, Western Union, Wire Transfers and Credit Cards.
What is the minimum deposit amount
Minimum deposit is $25USD
Do you have DIDs
At the moment, we have DID numbers available for USA in 49 states and 4 provinces of Canada. We also have USA toll free numbers. We have international DIDs available in 30
Do you offer termination in every country?
Yes we do provide termination in every country. We are an A-Z VoIP termination provider. We always do our best to find and keep quality working routes. If you were to experiment some problems with a particular destination, let us know and we'll make everything possible to fix the problem.
What are the supported codecs?
G.711 (μ-law / pcmu) , G.729 and GSM.
What codec should I use?
For best sound quality, if you have the bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs like G.729.
Codec Bandwidth Specifications
What are the supported protocols?
We support SIP and IAX2
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how does Uniktel works ?
Answer: Uniktel involves the transmission of voice communication using the Internet Protocol that is already common in data transmissions on the Internet. Internet telephony software is also available that enables individuals to use the Internet as a transmission medium for essentially free telephone calls to anywhere in the world.
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May i keep my existing phone number when using Uniktel ?
Answer:Most VoIP Service Providers will allow you to keep your existing public switched telephone phone number for VoIP. However, you will need to check with the provider since not all of them offer this service. A signed ''Letter of Authorization'' will be required by the provider when keeping your number
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how can i buy Retail minutes from Uniktel.com ?
Log on to our website www.uniktel.com , click on BUY NOW , Select your payment method , you can use paypal or click on continue to use a credit or debit card. When you are done , click on Proceed to Check Out. Enter your Credit or Debit Card information and click on Submit button. That’s It! please remeber to call at 1 866.390. 4091 for any questions regarding how to make calls or send us email at support@uniktel.com .
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what is Uniktel ?
Uniktel is the technology that enables users to make and receive phone calls thru the Internet . UnikTel Long distance Calling Service, which allows individuals to make international calls from anywhere to anywhere in the World. This service is available on prepaid basis. Thus, you as a customer, can open individual accounts through our website and enjoy cost effective local and international calling with excellent voice quality, Pin less dialing, No connections fee, No disconnection fee, No hidden fee, Lowest call rates Worldwide.
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How to use my minutes ?
Dial any of our access numbers to see how much money you have on your account and follow the instructions. please dial the destination number in international format : country code + the number . do not dial 011 before the number , for example : if you call france dial 33+ the area code + the number , but if you call canada or caribbean countries dial 1 before the number . for support , please send us email at support@uniktel.com
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how do you calculate my rates ?
We calculate rates based on the Country you are calling to. Calls are charged on a flat rate basis regardless of what time or day of the week you call. These rates are available by clicking on the link ‘Rates’ on the homepage of www.uniktel.com & View the rates.
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why are the rates different when calling cell phones ?
Calls to International cell phones could cost more than calling regular phones in the same area. However, for certain Countries it is cheaper, such as India, Pakistan etc.
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is your website secure for online purchases ?
Absolutely!! Our website is 100% secure. We use Paypal the best and secure way to purchase online . And also We encrypt all communication between your browser and our website. We do not store your full Credit-Card information. Your personal information is stored encrypted and securely behind the firewalls on our secured servers. We are 100% compliant with Payment Card Industry's Cardholder Information Security Program (CISP). CISP is an industry wide program initiated by VISA, MasterCard, AMEX, & Discover and requires all the payment gateway services and online Merchants to adhere to the strictest regulations concerning your data. Now you know, it is 100% safe to use your Credit Cards on our website .
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do you have the lowest rates in the market ?
Uniktel.com provides our customers with the lowest rates possible. If you determine and see a lower advertised rate from any of our competitors, simply call Customer Service and we will adjust your rate to assure that you always get the lowest rate with uniktel.com. Rates Guarantee is based on competitors lowest advertised rate or written quote for like services. Competitor calling card rates will not be included in the Rate Guarantee due to the fact that many companies use deceptive minutes rounding and hidden charges.
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who do i need to contact if i have an issue ?
If you have an issue, problem or question related to prepaid long distance you purchased on our website or from one of ours resellers , please use the Customer Service phone-number 1.866.390.4091 or email contact@uniktel.com for further assistance.
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what is Voip ?
The rising buzzword in the Internet community, nowadays, is VoIP phone. What does it mean? How does it affect your life or business? VoIP stands for Voice over Internet Protocol, which is phone service that uses broadband Internet connectivity to dial. Using VoIP phone service provider would help you save hundred to thousands of dollars on your monthly business phone or residential phone bill. VoIP providers are competing against each other to bring you the best VoIP plans. We here at uniktel.com, are helping you make an informed decision before selecting the best VoIP plan to fit your needs.
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VoIP Services For All . A leading online communication company with offices in the USA & Europe . 